Quick Start Guide
Congrats on your new STREAM-IQ
You can start flowing water and reading live measurements right away.
To start saving data, you’ll need access to the STREAM-IQ web platform.
Follow the easy steps below to gain access and export all your data.
5 MINUTE SETUP
Step 1: Scan Device QR Code
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Unbox and power on the Stream-IQ device.
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After startup, press the multi-function button (...) twice to access the onboarding QR code.
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Scan the QR code to enter the Stream-IQ platform.
Or visit fluidiq.ai/streamiq.
Step 2: Create Account
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Create an account with your name, email, and password.
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Add your device with the pre-filled device key and add a device name.
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You should now see your connected device.
That’s it. You’re ready to start flowing
FAQs
Where can I find my device key and onboarding QR code?
Press the multi-function button (...) on the device to access the menu. Your device key, firmware version, and serial number will be viewable. Press the multi-function button again to access the onboarding QR code.
What if I didn’t add a device during account creation?
Once logged in, you can always add a device on the ‘Devices’ tab. You will need the device key and a name for the device.
I’m getting an error when I try to add my device.
Check to make sure no one else has added the device to their account. If they did, you will need to get invite access as a viewer or admin.
How do I invite other team members?
If you were the first to scan the device QR code, you are an ‘Admin’ and can add others on the ‘Members’ tab via email and providing them a role. Members can either be an ‘Admin’ who can manage members or a ‘Viewer’ who can view device and run data only.
My device won’t turn on. What can I do?
Make sure the device is charged. There is a USB-C charging location port on the exterior of the device. Use the charger provided or the minimum wattage needed to charge the device.
Where should I attach my Stream-IQ device?
For the most accurate results, we suggest installing your StreamIQ either in the middle of a hoselay OR directly on the intake side of the pumper.
How should I store my Stream-IQ device?
Make sure the device is completely dry and turned off before storing it in the provided case.
What if I lose connection during a run?
Your data is saved on the device and will be uploaded to the cloud the next time it’s connected.
What if I have any other issues?
You can read the full instruction manual here or reach out to the HEN support team.
Phone
+1 (510) 751-2073